Through a collaborative effort, MSN and Virtuous spent meaningful time helping the Saving Moses team train and understand the new system. MSN helped Saving Moses understand and implement new scripting and system set-up for the call center so once the CRM was ready, all major components could transition and launch the same day.
Since July 2021, MSN have taken over 2,000 calls with 51% of callers making a donation, 20% of calls updating donations, addresses, or answering questions, and 9% with prayer requests.
“This year, we went through a major operations shift which involved converting to Virtuous. With this we also had to change our call center and decided to go with Marketing Support Network”, says Heidi Cortez, Director of Operations.
“MSN made our lives easy during a difficult time of conversion. They required very little to learn our systems, brand, and processes. They walked through the implementation process with Virtuous with us so everyone was on the same page and have since helped to handle our callers in an organized and efficient manner using the Virtuous system and represent us well. We would recommend both companies to anyone looking for a change.”